Training topics
Training topics
Leadership, Management
Leadership. Management and supervision: models, ideals, authenticity.
Effective leadership. Areas and objectives of the manager's work.
Coaching: modern leadership in “cultivating” employees.
Effective performance appraisal. Yearly talks.
Result-oriented managerial communication.
Internal communication, personal efficiency
Influential communication - ways of personal influence. Greater influence in communicating directly with colleagues and clients.
Positivity culture. From the spread of positivity to positive problem-solving.
Effective communication with “difficult” people - professional techniques to agree with them.
Body language and communication - how to see, read, control it.
Teamwork: building mutual understanding, agreements, joint decisions.
Cooperation attitudes and skills. How to overcome competition?
Conflict management. Avoid or solve? Conflict resolution habits and skills. Mediation in them.
“Verbal AIKIDO” - how to manage yourself and the situation sparingly, how you are attacked, ambushed, blamed.
Stress management, cultivation of stress resistance. Background stress reduction techniques.
Customer service
Customer service quality management: the reality and vision of our service. Customer service standard.
Effective direct customer service. Service attitudes, techniques and basic skills. Service by telephone, other means of communication and channels.
Management of problematic service situations and conflict prevention.
We develop and adapt training programs according to the real needs of your company's employees, their competence and goals. When preparing the training content, we cooperate with the company's managers, personnel, employees of other departments, the training participants themselves, and monitor their activities. We offer participants to prepare for the trainings, we dedicate the preparatory work.
Training: Direct and distance. Group and individual.
Teaching methods: inclusive lecture, discussions, work in small groups, practical simulation tasks, individual tasks-skills training, modeling of current situations, analysis, video review, case studies, content games.
Contact Us
VsI "Dialogue Development Projects"
TEL.:+370 610 05655
E-mail: info@dialogoprojektai.lt www.dialogoprojektai.lt